Refund policy

Effective date: October 7, 2026. This policy describes refunds for Einwort subscriptions when paid purchases become available. Einwort is currently in private pilot, with no public checkout.

Your first subscription payment

Request a full refund within 14 calendar days of your first subscription payment, and Einwort will provide a full refund of that payment. Later refund requests are reviewed individually.

How to request a refund

Contact einwort@einwort.net with your purchase reference. You may also describe your reason for requesting a refund. For a purchase through Paddle, you can also use the support link in your receipt or visit Paddle buyer support. Do not send passwords or payment card details.

Cancellation is separate

Cancelling your subscription stops future renewals. Cancellation does not automatically refund an earlier payment. A refund request and a cancellation request are separate. See the subscription terms for cancellation and account deletion.

Your rights and Paddle purchases

This policy does not limit mandatory customer rights or Paddle's authority to issue refunds. For purchases through Paddle, its buyer terms and refund policy also apply. Where applicable law provides greater protection, those rights remain available.

Refund processing and payment-provider timing can vary. We do not promise a bank-processing date. If a technical or product problem prevents access to the purchased service, contact us so we can help resolve it or assess a refund.